How can I book to come to this event ?

You can only book directly through this website. Simply select your preferred accommodation type, and number of guests, then follow the checkout process. You’ll receive a confirmation email once your booking is complete.

Can i pay a deposit?

Yes, you can pay a 25% deposit during the checkout process that will secure your place. Your booking will then be split into monthly payments thereafter. Full payment details will be shown at checkout. Deposit options end 5 weeks before the event start date.

Are monthly instalment payments taken automatically?

No, we dont take any money from you automatically. You will need to keep on top of paying your monthly payments by logging into your ‘my-account’ dashboard, and paying what is due.

How do i pay my next monthly instalment payment?

Simply log-in > HERE < or via the homepage with the email and password that you created during checkout, this will access your ‘my-account’ dashboard, head over to the orders tab to pay your next monthly instalment. 

Is there an alternative payment method other than this website?

No, all payments must be made through this website. If you are experiencing technical problems please email info@thesouldisciplesweekender.com with your issue.

Can i book multiple units in one order?

Yes you can make a booking for as many units that is required for your group size.

How do i add an extra person/s to my booking?

Email info@thesouldisciplesweekender.com outlining your current booking and how many people you want to add and we will send you instructions on what to do next. 

Can I cancel my booking?

If you can no longer attend we can cancel your booking, but we do not offer refunds on any payments already made to us. Please see our terms and conditions page for more details. If you can no longer attend the event then please contact us as soon as possible. 

Can i upgrade my accommodation on my booking?

Yes you can, but this is also subject to availability. Please email info@thesouldisciplesweekender.com if you wish to upgrade your accommodation.

I forgot to add a note to my booking during checkout, what do i do?

Email info@thesouldisiciplesweekender.com outlining the information you’d like us to know and we will update your booking for you.

Is the check in time the same for everyone?

No, depending on your accommodation type, check in times vary. Check in time’s are sent out via an email to all lead bookers a week before the event start date, so please adhere to these times, they are in place to ease congestion and wait times upon arrival. 

What happens when i arrive?

If you make your way to the reception area, you will be greeted by our team, and given directions to your accommodation. We will need the main booker present to release your welcome pack which includes your group’s wristband’s and keys to your accommodation. 

What time do i need to check out?

Check out time is on the Monday after the event finale, you must be out of your accommodation by 10am and return your keys to reception. 

What appliances are in my accommodation?

Each accommodation type varies with what is has. All information is outlined and can be found on the individual accommodation product page.

Is WiFi available in my unit?

Wifi is only available in Gold 2, Gold 3, and Platinum Lodge’s. Please note, WiFi strength may vary across the park.

Am I allowed to bring my pet?

Our preference is no pets at the event, but if you need to or plan on bringing a pet with you then please let us know beforehand as there are certain conditions that will have to be adhered to.

How are bookings allocated to units?

Bookings are allocated first from oldest to newest. In some scenarios we may not be able to fulfil your request, as this depends on varying factors, however we do our upmost best to fairly allocate everyone’s booking based on any notes/needs made at the time of booking. 

How do i login to my account?

There is a login bar at the top of every page, alternatively > PRESS HERE < to login to your account.

How do i reset my forgotten password?

> PRESS HERE < to reset your password.

Why havent i received booking confirmation?

Your confirmation email may have filtered to your spam folder. You may have also accidentally entered your email incorrectly. If you would like a copy of your booking confirmation, please email us: info@thesouldisiciplesweekender.com

Why am i receiving payment reminder emails?

Reminder emails are sent out automatically from the booking system with a 3-4 day notice letting you know that your next payment instalment is due.

My question or problem isn't listed above.

Please email info@thesouldisciplesweekender.com with your problem or query and we will be happy to help you further.

Want to talk to us?

Feel free to contact us:

07956882302
07877799455